Session Description - Sylvia Lafair

OUCH! Resolving Conflict At Work

Conflict in the workplace is too often “swept under the rug” — eventually turning a walk through the office into an obstacle course of defensiveness, threats, and disappointment. Workplace conflict will never go away, but leaders who learn to face it directly and skillfully can transform conflict into trust, creativity, and productivity. This presentation examines how people handle confrontations, the patterned responses that cause us to flee or fight, and how to develop healthy behavior patterns that succesfully move conflict toward resolution.

Participants will learn to:

- confidently move conflict situations away from "getting mad and getting even" toward getting resolution.

- uncover hidden patterns of behavior that derail effective teamwork, and transform them into healthy, productive behavior patterns.

- use strategies that minimize conflict and maximize innovation, professional growth, and workforce morale.